Terms & Conditions

1. The Local Guys Services Limited and its Franchisees strive to provide a high standard of service and customer satisfaction. In the event that you are not fully satisfied with the cleaning service provided, please contact The Local Guys Services Limited customer service team within 24 hours of the service completion. We will work with you to address any concerns and ensure that your cleaning needs are met to your expectations. Your feedback is valuable to us as we continuously aim to improve and deliver exceptional cleaning services.

2. Customer Responsibilities

The customer acknowledges that any pets or animals on the property will be secured or kept away from the service area during the service appointment to ensure the safety of both the Franchisee and the animals. In the event of any unexpected changes or circumstances that may impact the scheduled service, the customer agrees to communicate promptly with the Franchisee to make necessary adjustments or reschedule as needed. The customer understands that a cooperative and respectful working relationship between both parties is essential to ensure a successful service experience.

3. Payment Terms

Invoices will be provided upon completion of the service, detailing the cost breakdown. For direct deposit payments, the necessary bank account information will be provided upon request. Please note that all payments are due immediately upon completion of the service, unless otherwise arranged in advance. We appreciate your cooperation and look forward to providing you with high-quality service.

4. Late Payment Fee

In the event that payment is not received within the specified 7-day period, the late payment fee will be added to the outstanding balance and will continue to accrue daily until the payment is made in full. It is important for the customer to adhere to the agreed-upon payment terms to avoid incurring additional charges and to maintain a positive business relationship. Your prompt attention to this matter is greatly appreciated.

5. GST

Tax Invoices are available for all services carried out by The Local Guys Services Limited Franchisees.

6. Quotations

At The Local Guys Services Limited, we understand the importance of transparency and clarity when it comes to pricing. Our goal is to ensure that our customers feel confident and informed about the services they are receiving and the associated costs. By providing accurate quotes and communicating clearly about any additional services and costs, we aim to establish trust and reliability with each of our clients. We believe in delivering high-quality service that not only meets but exceeds our customers' expectations, all while maintaining open and honest communication throughout the entire process.

7. Changes to days or time of service

It is important to communicate any changes or requests for additional services in a timely manner to ensure that both parties are on the same page. The Local Guys Services Limited strive to provide exceptional service and accommodate customer needs to the best of their abilities. By maintaining open communication and discussing any alterations to the agreed service, we can work together to ensure a positive and satisfactory experience for all involved. We value our customers' satisfaction and appreciate your understanding and cooperation in this matter.

8. Changes to scope of services

Failure to communicate changes to the scope of services and pricing may result in misunderstandings and disputes between The Local Guys Services Limited Franchisee and the customer. Therefore, it is imperative that both parties engage in open and transparent communication to ensure that any modifications or additions to the agreed-upon services are clearly outlined and mutually agreed upon before the commencement of the service. This proactive approach will help maintain a positive and professional relationship, ultimately leading to a successful service delivery experience for all involved.

9. Complaints

If a customer encounters any issues or is unhappy with the service provided by The Local Guys Services Limited, we encourage them to reach out to our customer service team promptly. Our dedicated team is committed to addressing any complaints or concerns in a timely manner to ensure customer satisfaction. We value feedback from our customers as it helps us improve our services and maintain high standards of quality. Your satisfaction is our priority, and we strive to make every effort to resolve any issues that may arise.

10. Your Details/Personal Information

The Local Guys Services Limited takes the privacy and security of our customers' personal information very seriously. We have implemented strict policies and procedures to safeguard all data provided to us, ensuring that it is protected from unauthorised access, disclosure, or misuse. Our team members are trained to handle sensitive information with the utmost care and confidentiality. We are committed to maintaining the trust and confidence of our customers by upholding the highest standards of data protection and privacy.

Inclusions & Exclusions: The Local Guys Cleaning

Our End of Lease/Bond cleaning aims to clean the property to satisfy the Managing Agent (under the governance of the Residential Tenancies and Rooming Act 2008) of the cleanliness of that property for the tenant to have their bond released.

Our End of Lease/Bond return Guarantee only covers the areas you have chosen to use our services (T&C’s Apply).

Please see thelocalguyscleaning.com.au full term’s and conditions. Please understand that an End of Lease/Bond can consist of many different components. It is your duty to ensure you have covered them all. For instance, a complete End of Lease/Bond clean usually consists of the following:

End of Lease/Bond clean (Deep clean of the property)
Carpet Shampooing (Stain removal not included)
For Steam clean please specifically ask as this is a separate service

And if required any specialty services like:

Upholstery Cleaning

Our quoting processes covers the items above individually, please make sure you have checked your quote for the inclusions of the service. Note: Each item will appear on the quote as a separate service. For instance it will appear as:

End of Lease/Bond Clean
Carpet Clean

The Local Guys Cleaning use the latest cleaning products and techniques to fulfil a service however at times ‘normal wear and tear’ applies as it is not possible for us to get the item back to it’s original state. We will however take before and after photos of some items to prove to the Managing Agent that without specialist intervention this is the best condition the item can be restored to.

End of Lease/Bond Cleaning Inclusions (Unfurnished Property)

The following services constitute our End of Lease/Bond cleaning service at The Local Guys Cleaning.

General:

Removal of Cobwebs, Insect marks and Small nests where Pest Control is not warranted Clean Fans, Air conditioners and Filters
Clean Light Fittings (where they can be safely removed and accessible) Spot Clean Walls, Light Switches and Power Points
Cleaning Skirting, Architraves and Doors
Clean Drawers and Cupboards including inside, Doors and Cupboard tops and Shelving Windows Clean both sides (exclusions apply at heights and accessibility) Vacuum Sliding Door Tracks and Clean Tracks
Clean Standard Blinds, Cords and Rails (Sport clean and dust)
Vacuum all the Floors and Carpets
Mop Hard Floors

Kitchen:

Clean inside, outside and on top of all Cupboards, Doors and Drawers Clean inside, outside and around Stove Top, Elements, Rings and Knobs Clean inside and outside of Oven, Griller, Doors, Trays, Racks, Glasses and Knobs Clean inside, outside and behind Refrigerator, Dishwasher and Microwave space (if applicable)
Clean and Dry Sink, Drain holes, Drainers and Polish Tap Ware
Range Hood Exhaust and Filter (If Filter can be removed and cleaned)
Clean and Polish Splash Back area

Bathroom:

Clean Exhaust Fans
Clean inside and outside all Cupboards and Drawers
Clean Toilet, behind ‘S’ bend, around Cistern and under & around the Toilet Seat Clean Bath, Shower Recess and Removal of built up soap residue on Tiles, Shower Screens and Soap Holder
Clean Sink and Polish all Tapware and Towel Rails
Clean Mirrors and Windows, Window Tracks and Floors

Laundry:

Clean inside and outside of all Cupboards & Drawers
Clean inside, outside and behind Dryer (Removal of Lint - if applicable) Clean inside, outside and around Laundry Tub, Cabinets, Shelves, Drawers & Tapware Clean behind Washing Machine space. Clean equipment and Filters (If applicable) Clean all Walls, Windows, Window Tracks and Floors

Garage:

Sweep Floors
Removal of Cobwebs

Patio:

Sweep and Mop Floors
Removal of Cobwebs

Furnished:

Dust and Wipe over furniture surfaces
Kitchen Cupboards will be cleaned if ALL ITEMS are removed and placed in front of the Cupboard. WE TAKE NO RESPONISBLITY or have no liability for any damaged or breakages of Cupboard items

Note: Standard Blinds are blinds with a surface that can be dusted or cleaned without requiring a specialist and or extra time. For instance, material blinds or curtains would require a Blind specialist. Venetian and Roller blinds will be quoted separately based on the number of blinds in the property. Furnished properties will require a separate quote.

Cleaning behind and around these items or any heavy objects (as per our Terms and Conditions) over 5kg must be moved by the client (and put back if applicable) for our cleaners to gain access and clean.

Additional Services (Will Be Quoted Separately):

The following services will be quoted separately and will appear on your quote as separate items.

Note: If they are not listed on your quote they will not be included as part of the cleaning service.

This list is not definitive. We have only listed some of the common requests, other speciality services exist such as house repairs and painters etc

Carpet Cleaning
Blinds eg. Venetian
Pest Control

End of Lease/Bond Cleaning Exclusions:

These items are excluded from our End of Lease/Bond clean:

Mould - We will try our best to remove mould from areas however sometimes mould can be imbedded into the silicone, grout and other areas making it unlikely to completely remove. These areas will require a specialist to restore back to it’s original state.
Damp Spots - Damp spots can happen anywhere in the house. This often occurs on a ‘dry wall’ plaster. We will do our best to remove any mould and marks from damp spots however we cannot completely make these spots disappear. These marks can return quickly due to excess moisture.
Discolouration - We will do our best to clean all the items with our commercial experience however discolouration can occur with ‘normal wear and tear’ of the property. Often grout, toilets and plastics can discolour (often in a yellow colour) over time and they can’t be returned to their original colour without specialist intervention.
Complete Wall Clean - We spot clean the walls for insect marks etc. However, a full wall clean requires more time and often does not have a different result. A full wall clean is only required if marks exist beyond ‘normal wear and tear’.
Tile and Natural Rock Stains - We do our best to remove stains however due to the composition of the tiles or benchtops it is not possible to remove stains without specialist intervention.
Ceilings - We do not service ceiling cleans.
Dangerous Areas - Any areas considered by our cleaner as dangerous to operate will not be serviced. This includes broken cracked PowerPoints/Switches, Rubbish, Bio Waste or any other hazards which are deemed dangerous.
Heights - Our cleaners do not clean at heights. Any cleaning that requires a ladder will not be serviced. For instance, Windows in a unit complex on the second floor. Garage Walls - We do not clean Garage walls or floors
Specialist Services - Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure Cleaners (grease on garage floor), painters (walls extremely bad) or plasterer (holes in walls)
Additional Items - Items such as Fridges, Furniture or any items not listed in the inclusions will not be cleaned unless otherwise agreed upon both parties in writing Furnished - We will not clean inside Cupboards if the items have not been removed. Kitchen Items (Furnished if applicable) - We do not offer nor warrant all kitchen items that occupy cupboards and draws
Furnished Property Exclusions - We do not clean or warrant ‘nick knacks’, Picture frames, Vases, Lamps, Clocks, Fruit Bowls, Linen and any items that may be decorative.

End of Lease/Bond Back Guarantee (T&C’s Apply) Exclusions With The Local Guys Cleaning:

As well as the End of Lease/Bond cleaning exclusions, other exclusions exist that we can’t warrant under the End of Lease/Bond back guarantee.

Outside Windows - We will clean the outside windows where we can (excluding windows at heights or different access) however due to weather circumstances we cannot warrant them
Outside Glass - We will clean outside glass where we can (excluding glass at heights or difficult access) however due to weather circumstances we cannot warrant this
Outside Areas - Outside areas that cannot be fully protected (closed off) from weather elements. Examples are balconies and patios, or any areas that cannot be completely closed off such as an outside area of a house with only three walls. As per our inclusions we will clean any outside area as required however due to weather circumstances we cannot warrant these areas
Post Pest Control - We will not be responsible and do not warrant items post pest control that may require additional cleaning directly related to pest control. Examples include dead insects or animals that have accumulated due to pest control being applied to the property.
Garage - We do not warrant any cleaning inside or outside of the garage Kitchen Items (Furnished if applicable) - We do not warrant or clean all kitchen items that occupy cupboards and drawers. We refrain from removing the oven glass or door during the cleaning process due to the high probability of breaking or damaging the glass.
Completion Events - A completion event is an event that has happened after the End of Lease/Bond and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for. We will not be responsible nor guarantee cleanliness in such an event. To determine these events please confirm with The Local Guys Cleaning when requesting a quote. Some examples include: Build up of dead insects that were alive during the clean, Insect or Animal faeces, A build up of surface dust that has settled after a clean, New residents have moved or moved in and Access to the property by a third party contractor that has not been approved by us.

Furnished Property Exclusions:

We do not clean or warrant ‘nick knacks’, Picture Frames, Vases, Clocks, Fruit Bowls, Linen and any items that may class as decorative.

Frequently Asked Questions

What is the duration of an End of Lease/Bond clean?

The duration of an End of Lease/Bond clean depends on the size as well as the condition of the property. Our cleaners usually take six hours to clean a one-bedroom and one-bathroom unit. For a three-bedroom and two bathroom house, these generally take around ten hours. The duration can increase if the property is very dirty and messy. Our highly trained professionals spruce up the bedrooms, kitchen, bathroom, laundry, garage floors and patio area using proper tools and products. We also bring the necessary tools to get the job done on time. Whether it is about scrubbing stains or disinfecting a toilet seat, they will do everything within a given time frame. They will complete the cleaning task and inform you before leaving so that you can check their work.

Why should I choose your company?

The Local Guys Cleaning is one of the most experienced and trusted cleaning companies in the city, offering the best services. We provide customised needs of businesses, tenants, real

estate agents and landlords around Australia. Here are some of the key traits that make us unique from others:

We have a team of certified, qualified and dedicated End of Lease/Bond cleaners in Australia

We are able to assist you with a quote within 2 business hours as per our policy Our Biodegradable cleaning products can remove tough stains, grime, grease and germs from the surface without causing any harm to the environment

What methods do you follow for sparkling results?

We have years of experience in cleaning rented properties inside and out using proven methodologies. Our professionals are highly proficient and can achieve excellent results without giving you a hint of stress. Here is what we do:

Our experts bring a proven checklist that is compliant with the industry standards. We customise the basic cleaning checklist to add all the specific needs of tenants, such as cleaning bedrooms deeply or targeting hidden areas, etc.

Our cleaners scrub all the surfaces to help you get rid of tough stains and dirt. We remove accumulated dust and dirt using heavy-duty vacuum cleaners that are energy-efficient and won’t waste the electricity.

We use eco-friendly cleaning agents, such as white vinegar, baking soda, hydrogen peroxide, magic erasers, warm water, etc.

We start the process from the top of the room, such as a ceiling fan and make our way down towards light switches, windows, blinds, carpets and floors.

Do you Wash Windows?

Yes, we wash windows inside and outside if they are accessible. Our professionally-trained cleaners won’t clean the windows that are located at a height and can’t be reached easily. If they are accessible, we deep clean it using safe and sound products. We vacuum the window sills and glass to remove accumulated dust and dirt. We make sure we clean the tracks if you have sliding doors on your windows. We use the all-purpose cleaning agent and spray it on the glass and other surfaces. After that, we wipe the surface using a microfiber cloth or a squeegee. We leave no stains and grime behind to help you pass the rental inspection.

How much do you charge for an End of Lease/Bond clean?

The price completely depends on the size of the leased property. We focus on providing an upfront and no-obligation quote after evaluating the size and condition of the property. We offer flexible scheduling to match your comfort levels. For more details, give us a call today on 13 11 05.